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Frequently asked questions
1. Is Yorgut a medical treatment?
No. Yorgut is a dietary supplement platform paired with lifestyle and nutrition guidance. It is not a diagnostic tool, and it does not treat, cure, or prevent disease.
2. Is the test safe?
Yes. It's a non-invasive stool sample collection, processed in an accredited GCC laboratory under ISO 15189 standards.
3. Is the AI making medical decisions?
No. Every recommendation passes through a licensed clinician before it reaches you. The AI narrows the options; a human approves the plan.
4. Where is my data stored?
In-Kingdom, on servers compliant with Saudi PDPL and NDMO regulations. Your raw data is governed under hospital IRB agreements. You can request deletion at any time.
5. Is the product registered with the SFDA?
Yes. Every SKU in our probiotic library is registered with the Saudi Food & Drug Authority as a dietary supplement.
6. Who should not use Yorgut?
Immunocompromised individuals, critically ill patients, people with severe known allergies to probiotic strains, and those currently pregnant or nursing — please consult your physician first. If you experience red-flag symptoms (blood in stool, unexplained weight loss, nocturnal symptoms, fever), seek medical review before starting.
7. How fast will I feel a difference?
Many users report changes in 4–8 consistent weeks. Microbiome shifts take time. We track them with you.
8. Do you ship outside the GCC?
At launch: only KSA. Expanding across the GCC in year two.
9. Can I pause or cancel?
Yes — pause up to 2 months/year, skip any shipment with 7 days' notice, cancel anytime after your initial commit.
10. What if I'm already seeing a gastroenterologist?
Perfect. Bring your Yorgut report to your appointment. We're designed to work alongside your clinician, not instead of them.
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